Emporium Electronics – Warranty & Returns Policy

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

Depending on the product and price paid, those rights may extend beyond the periods below.

Product-specific warranty notes shown on each product page form part of this policy.

1. Consumer Guarantees (ACL)

Under Schedule 2 of the Competition and Consumer Act 2010 (Cth) you are entitled to:

  • A refund, replacement, or repair — at your choice — for a major failure;
  • A free repair for a minor failure (or, if not done within a reasonable time, a replacement or refund); and
  • Compensation for any other reasonably foreseeable loss or damage.

These guarantees apply in addition to any manufacturer or store warranty.

2. Our Voluntary Warranties


Product Type

 Extra Warranty¹ Key Conditions²
“Brand New” Smartphones 12-month manufacturer warranty We assist with the claim. If the maker does not resolve it promptly, contact us; your ACL rights still apply.
“Brand New” Laptops, iPads, Tablets & Electronics 12-month store warranty Excludes accessories & consumables (see § 6).
“Used As New” Products 6-month store warranty Period runs from shipment date.
“Refurbished” Products 3-month store warranty Period runs from shipment date.


¹ Warranty periods start on the shipment date, are not paused during repair, and do not restart after a replacement unless the ACL requires.
² Voluntary warranties are non-transferable and apply only to the original purchaser.

3. Exclusions from Voluntary Warranties

Our store warranties (not your ACL guarantees) do not cover:

  1. Accessories, bonus gifts & consumables – e.g. earphones, cables, manuals.
  2. Normal wear-and-tear, consumables, batteries beyond their rated life, or purely cosmetic blemishes.
  3. Damage caused by misuse, neglect, liquid ingress, unauthorised software, viruses, power surges, natural disasters, or operation outside the instructions.
  4. Faults caused by modification, rooting/jail-breaking, or servicing by an unauthorised person.
  5. Commercial-use exclusion – products used mainly in a commercial or business environment unless we confirmed in writing the device is designed for that purpose.
  6. Pixel & battery guideline – up to three isolated bright, dark or stuck pixels and battery-capacity loss within manufacturer specifications are considered within normal tolerances.
  7. Indirect or consequential loss, loss of data, or loss of profits beyond what the ACL requires.

Data & security locks – You must back-up data and remove all passwords, activation, or MDM locks before returning a device. We are not liable for data loss or delays caused by active locks.

4. Dead-on-Arrival (DOA) Fast-Swap

  1. Notify us of a DOA fault within five (5) business days of dispatch.
  2. Email clear photos or video of the damage/fault and packaging within three (3) calendar days of delivery.
  3. Return the item within seven (7) calendar days using our RMA label/instructions.
  4. We will send a replacement at our expense.
  5. Latent defects discovered later remain covered by the ACL and the warranty periods in § 2.

5. Change-of-Mind Returns (Optional)

We do normally accept change-of-mind returns. At our sole discretion we  may offer a full refund if the return where all of the following are met:

  • Request lodged within 7 days of delivery;
  • Item is unopened, unused, and in resaleable condition (seal intact);
  • Listing did not state “No change-of-mind”;
  • You pay both ways freights.

Bulk, hygiene-sensitive, customised, or clearance items are excluded. This section does not affect your ACL rights.

6. How to Lodge a Claim

  1. Proof of purchase – tax invoice, e-receipt, or bank/BNPL statement.
  2. Contact us before returning anything to obtain an RMA number:
  3. Describe the fault; supply photos/video if relevant.
  4. Return original accessories where practicable; missing items may delay the claim or reduce any refund by their replacement cost.
  5. Pack securely; transit damage from inadequate packaging may delay or void your claim.
  6. Remove passwords & locks; devices returned with active locks cannot be processed and will be returned at your expense.

7. Postage, Inspection & No-Fault Fees


Scenario

 Who Pays Freight? Diagnostic Fee
Claim within 30 days of dispatch Emporium both ways N/A
Claim after 30 days (minor fault) Customer to us; we pay return N/A
Major failure, bulky item, or remote location We arrange pickup at our cost (ACL s.261) N/A
No fault found / issue not covered Return freight at customer’s cost $40 (waived if you approve repair or freight within 14 days)


We or the manufacturer may inspect and test the product to verify the fault. If no defect is found, or the issue is not covered, we may return it unrepaired and charge the fee above.

8. Repair Notices

  • Repairs may use refurbished parts or refurbished units of equal performance.
  • Repairs may require a factory reset; we are not responsible for data loss.
  • The original warranty period continues to apply to any repair or replacement unless the ACL provides otherwise.

9. Buy-Now-Pay-Later (BNPL)

Where a refund is due, it will be processed through the original BNPL provider (e.g. Afterpay, Zip) under that provider’s rules. Your ACL rights are unchanged.

10. Limitation of Liability (to the extent permitted by law)

Except as required by the ACL or other mandatory law, Emporium Electronics’ maximum liability for any claim connected with your purchase is limited to the amount paid for the product. We exclude all liability for indirect or consequential loss, loss of data, or loss of profits, except where such exclusion would contravene the ACL.

11. Policy Updates

We may amend this policy prospectively by posting a revised version on our website. Changes do not affect goods already purchased.

Need help?

warranty@emporiumelectronics.com.au

Emporium Electronics is committed to resolving genuine claims promptly while ensuring fair and reasonable protections for all parties.

For more information regarding Consumer Guarantees, Your Rights and the Australian Consumer Law visit the Australian Competition & Consumer Commission (ACCC)
http://www.accc.gov.au/consumers/consumer-rights-guarantees