All the brand-new Smartphones carry a 1 year manufacturer warranty. You must contact the manufacturer’s customer care centre to claim your warranty.
All brand new laptops, ipads, tablets and other items will be covered for 1 year warranty from our company (conditions apply).
For ‘’Used as New’’ products, we offer 6 months warranty (conditions apply) from the date of shipment. If a defect arises and we receive a valid claim, we may, at our option, repair or replace the product. Same for ‘’Good’’ condition products, however 3 months warranty instead of 6 months.
As per the ACCC’s regulations, we will resolve the minor issues found in our phones with either repair or replacement, as the case may be. However, there will not be any refunds on purchases made under the buy-now-pay-later model using methods like After Pay and etc…
We will replace your item if it is found to be Dead on Arrival (DOA) within 5 business days of dispatch. Any DOAs must be communicated/returned to us within 7 days.
Before returning any item, you must contact our Customer Service Department.
If an item needs to be returned for warranty after 30 days from the dispatch date, postage for both ways will be at the buyer’s expense.
You are responsible for ensuring the product is packaged securely to prevent any damage during the return of the item. Failure to do so may affect the ultimate resolution, which may include repairs, replacements or store credit.
Accessories and bonus gifts are not covered by warranty. Examples include earphones, cables and etc...
Naturally, the warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by our store to provide service (not including standard periodic maintenance).
For any claim warranty, please kindly email us to: warranty@emporiumelectronics.com.au